By email: store@digitalfuntown.com
By standard mail:
Digital Funtown
7115 W. North Ave # 313
Oak Park, IL 60302
store@digitalfuntown.com
EXCHANGE &
REFUND POLICY
We want you to be happy
with Digital Funtown merchandise. If you receive a product that is faulty,
defective, or if you order a garment that does not fit, we will exchange that
merchandise for an item of equal value. Just send the defective or poor-fitting
item, along with the original packing slip to:
Digital Funtown
Please specify on the
packing slip the item you are shipping back and the item you would like in
exchange. If it's a garment, please specify the correct size. Also please provide shipping address if
different from the one on the packing slip.
Please note that we do
not issue refunds.
You may make a change or cancel an order if it has
not been processed by our fulfillment company.
Please contact us to inquire about the status of your order at store@digitalfuntown.com.
SHIPPING &HANDLING
Shipping Options Inside the
You have several shipping
options:
- First Class Mail or UPS Ground: 5-7 business
days
- UPS
2nd Day Delivery: 2 business days (order must be placed before
2 PM CST)
All Canadian Orders are shipped via the US Postal
Service and transferred to Canadian Post.
The delivery times run from 6 to 8
weeks.
Please note:
- Packages to
- We
do not offer expedited delivery service to
- Shipments
from the
Shipping to All Other Countries
All International Orders are shipped via the United
States Mail Service and are delivered to the Postal Service System in the
country of destination.
The delivery times run from 3 to 4
weeks.
Please note:
- International packages do not have tracking
numbers.
- We
do not offer expedited delivery service outside the
- Packages have to clear customs when they reach
the country of destination
- Shipments
outside the
I don't have a credit card. Can I still place an order?
If you don't have a Visa,
Mastercard, Discover or American Express, we do
accept mailed-in orders with a certified check or money order. To order Digital
Funtown Merchandise without using a credit card, print out our order form at: http://www.digitalfuntownstore.com/orderform.htm
Complete the form, referring to the online store for descriptions of products
and shipping costs. Send the completed form, along with your certified check or
money order to:
Digital Funtown
Please do not send cash!
If you are outside the
Do you accept PayPal?
Sorry, we do not accept PayPal as a form of payment.
How long will it take for my order to reach me?
The time it takes for the
shipment to reach you depends on which shipping method
you choose and the distance between your location and
Please keep in mind that
packages shipped outside of the United States are shipped via International
Airmail and may take up to 3-4 weeks (6 - 8 weeks to Canada) because of the
additional distance, and because packages have to clear customs when they reach
the country of destination.
Can I make a change to an order after it has been processed?
Please see our Order Changes and Cancellation Policy.
Where is my confirmation email and/or tracking number?
On the first business day
after you place your order, we will send you an email confirmation acknowledging
receipt of your order. If you do not receive a confirmation email on the
following business day, the confirmation email may have been undeliverable due
to a spam blocker or incorrect email address.
What do I do if I lost my gift certificate code?
If you have received a
gift certificate and lost the code, or you sent a gift certificate that was
never received, we can retrieve the code for you and resend it. Please send an
email to store@digitalfuntown.com.
Please provide us with the names of both the gift certificate recipient and
sender.
Can I exchange or return merchandise?
Please see our Exchange and Refund Policy.
Do you ship outside the
We ship to nearly every
country in the world. Please check the Shipping & Handling section of our
store for complete details on our shipping policy to
Will I be charged customs duties when my international package arrives?
Digital Funtown does not
charge, collect or pay duty or customs charges for packages shipped outside the
However, customs regulations vary by country and you may be charged additional fees for customs duty or GST (Goods and Services Tax) when
the package arrives.
Please check with your
local customs or postal authority regarding shipments from the
Where should I send a product suggestion?
Digital Funtown Board
loves to hear from creative residents. Please send your suggestions to store@digitalfuntown.com.
Can I use your characters for my own purpose?
Our characters are
trademarked and may not appear on any non-Digital Funtown assets unless there
is a Licensing Agreement in place. If you put our characters on your own stuff
without our permission, you will be in violation of our intellectual property
rights! If you are interested in licensing our characters, send us an email to info@digitalfuntown.com.
How do I get my question answered if it's not in the FAQs?
Digital Funtown Board
will be happy to answer your question Monday through Friday during normal
business hours, on a first-come, first-serve basis. Just send an e-mail that includes your first
and last name, your order number (if you've already placed an order) and all
the pertinent details of your question to store@digitalfuntown.com.
